Frequently Questions

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FAQs Page

Frequently Asked Questions

1. Who are we?

Esbony is an online supermarket portal that enables you shop using your phone or PC anywhere you are and have your order delivered to your doorstep with no minimum order in less than 48 hours at your preferred delivery time and place.

2. Why shop with us?

  • Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
  • Traceability: You will have easy access to all of your previous orders any time you want.
  • Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

3. Do you deliver

Yes, deliver is within Tema and Accra

4. How much do you charge for delivery?

We charge only GHS 7.00 for deliveries within Tema and GHS 10.00 for all deliveries to Accra

5. What are your hours of operation

  • We operate from 7:00 AM and 7:00 PM
  • Monday – Sunday Public Holidays are included.
  • All order before 10:00 am will be delivered same day whiles orders after 10 am will automatically be scheduled for delivery the next day or at the most convenient time for client.

6. About account and Security

How can I create an account?

Click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

How do I change my personal details or email address?

You can easily change all your information on your account.  Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Q: Security
A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

7. Delivery for the office

Shop for the office without leaving your desk! Esbony offers same-day delivery or advanced scheduling for weekly supplies or special events.

When placing an office or other commercial delivery order, we recommend you add the following information in the delivery instructions:

  • Your building/floor/suite information
  • Name and phone number for the delivery contact (if different than the account number and/or name on account)
  • On-site or nearby parking information
  • Security requirements for building or parking entry

We also recommend you alert your security desk/ receptionist before delivery.

For help adding delivery instructions to your order, call Phone +233 54 3068992

8. Payment

Is there a minimum order for delivery service?

No, there is no minimum order for our grocery delivery service.

What payment methods are accepted?

  • Online payment – credit and debit cards
  • Mobile Money
  • Cash on Delivery (CoD)

9. How can I contact you?

For any inquiries or queries please feel free talk to us:

Email: info@esbony.com

Tel: +233 54 3068992
Always happy to hear from you!

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