WHO WE ARE

Our website address is: https://esbony.com.

Thank you for visiting Esbony Online Shop. We are your convenient Online Supermarket. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

Our Policy

1. Delivery Information

Delivery Zones

We currently deliver to the ones below, and we are expanding all the times

  • All the
    communities within Tema
  • Tema Heavy Industrial
    Area
  • Tema Main
    Habour
  • Dawhenya 

Delivery Charges 
Orders above
GHS100.00 in total will receive FREE delivery, while order below GHS 100.00 will be charged GHS 10.00 as delivery charges.

 

Delivery Policy

Esbony Supermarket will take great care to ensure that you
receive all purchased items in perfect condition and in timely manner with no
faulty orders.

We deliver every day from 10:00AM and 1:00PM. All orders received by 10:00AM will
be everyday will be processed on the spot. Orders received after the cut-off
time will be processed the next day. A confirmation e-mail will be sent at the email
address you provided when you register as a member.

All orders will be delivered by our own staff using our own vehicles.
We will make every effort to deliver within the time slot stated in your order.

Coupons and Discounts Policy

Esbony offers variety of coupons and discount offers. The company has the right to accept/refuse
the coupons redemption at any time without prior notice to the customer as
these coupons are considered bonus and Esbony has the right to stop t at any
point of time. Certain terms and conditions apply to each promotional campaign.
All coupons and discount are restricted to
1 coupon per
customer per day policy.

2. Return Policies

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.